Returns and Refunds

 Within 14 days of receiving your order you can return any item you received, no question asked, at this address:

 

Ketiketa

1 square Vermenouze

75005 Paris

France

 

Returns must be made at your own cost unless the product is defective or not the one you ordered.

 

You can expect a refund within 14 days after we receive your return, provided your returned goods are in their original packaging, in a saleable condition and unworn with all tags attached.

 

The return process is in 8 steps

 

- Go to « your account » and click on « my orders »

- Click on the order reference concerned by the return

- Click on « return an item »

- Select the item(s) to return and click on « make a RMA slip »

- An email « waiting for confirmation » is automatically sent to you.

- After processing your return, we will send you an email « waiting for  package » with an attached document to print and to include to your  package. You can now return the goods. Please note that returned goods  must be in their original packaging, in a salable condition and unworn  with all tags attached.

- Once we have received your package and accepted your return, we will  send you an email "New credit slip regarding your order" with a credit slip.

- You can expect a refund within 30 days after we receive your return. An email is automatically sent to you when the refund is done.