Within 14 days of receiving your order you can return any item you received, no question asked, at this address:
1 square Vermenouze
Returns must be made at your own cost unless the product is defective or not the one you ordered.
You can expect a refund within 14 days after we receive your return, provided your returned goods are in their original packaging, in a saleable condition and unworn with all tags attached.
The return process is in 8 steps
- Go to « your account » and click on « my orders »
- Click on the order reference concerned by the return
- Click on « return an item »
- Select the item(s) to return and click on « make a RMA slip »
- An email « waiting for confirmation » is automatically sent to you.
- After processing your return, we will send you an email « waiting for package » with an attached document to print and to include to your package. You can now return the goods. Please note that returned goods must be in their original packaging, in a salable condition and unworn with all tags attached.
- Once we have received your package and accepted your return, we will send you an email "New credit slip regarding your order" with a credit slip.
- You can expect a refund within 30 days after we receive your return. An email is automatically sent to you when the refund is done.